Web & App DesignYour website and mobile app are often the first thing a customer sees of your business — long before they call, visit or buy. When a page loads slowly, a button doesn't work on a phone, or an app crashes at checkout, most people don't complain. They simply leave and go to a competitor. At Webbily, a website and mobile app design agency working with businesses around the world, we help companies fix exactly these problems: we repair what's broken, redesign what's outdated and build new websites, web apps and mobile apps that customers actually enjoy using.
Key takeaways
- Slow speed, poor mobile layout, broken forms and outdated design are the most common reasons websites lose customers.
- Mobile apps usually struggle with crashes, confusing navigation and missed app store updates.
- A good fix starts with an audit, not a guess — then a clear plan for repair, redesign or rebuild.
- Webbily handles the full journey: web development, app development, e-commerce and the SEO that brings visitors in.
Signs your website is costing you customers
Many business owners don't realise their website has a problem until sales or enquiries drop. These are the warning signs we see most often when a new client comes to us.
1. It's slow to load
If your homepage takes more than a few seconds to appear, visitors start leaving before they've seen anything. Speed also affects Google rankings through Core Web Vitals, Google's measurements for loading, responsiveness and visual stability. You can check your own site for free with Google PageSpeed Insights — a low mobile score is usually the first thing we fix.
2. It's hard to use on a phone
Tiny text, buttons too close together, menus that don't open, or pages you have to pinch and zoom — all signs of a site that wasn't built mobile-first. Google now uses the mobile version of your site for indexing and ranking, so a poor phone experience hurts both customers and search visibility. We cover this in more depth in our article on mobile-first web solutions.
3. Forms, checkout or WhatsApp links don't work
A contact form that silently fails, a checkout that errors at payment, or a WhatsApp button pointing to an old number means enquiries you never receive. These are often the quickest problems to fix — and the most expensive to ignore.
4. It looks outdated or doesn't match your brand
Customers judge credibility in seconds. An old layout, stretched images or inconsistent colours make a good business look less trustworthy than it is.
5. You can't update it yourself
If changing a price or adding a photo means waiting on a developer, your website quickly falls behind your business. A modern, easy-to-edit CMS solves this.
Common mobile app problems we fix
Mobile apps have their own set of issues, and they tend to show up in your app store reviews first.
- Crashes and freezes — often caused by unhandled errors, memory issues or a new OS version the app was never updated for.
- Confusing navigation — users can't find the feature they downloaded the app for, so they uninstall it.
- Slow screens and long loading — heavy images, too many network calls or no offline caching.
- Store rejections and outdated builds — apps must keep up with platform rules such as Apple's App Store Review Guidelines and Google Play's target API requirements.
- Separate Android and iOS apps that drift apart — two codebases double the cost of every fix.
Website and app issues at a glance
| Problem | What customers notice | How we fix it |
|---|---|---|
| Slow loading | Pages hang, visitors leave | Image compression, caching, faster hosting, cleaner code |
| Not mobile-friendly | Pinching, zooming, missed buttons | Mobile-first, responsive redesign |
| Broken forms or checkout | Enquiries and orders never arrive | Repair, end-to-end testing, order and enquiry notifications |
| Outdated design | Business looks less trustworthy | Modern redesign that matches your brand |
| App crashes | Bad reviews, uninstalls | Bug fixing, crash monitoring, OS updates |
| Two separate apps | Features differ on Android and iOS | One cross-platform codebase (Flutter / React Native) |
| Low Google visibility | Customers can't find you | Technical SEO, content and local search setup |
How Webbily can help
Whether you need a quick fix, a full redesign or something built from scratch, our services cover every stage.
Website design and development
From a 5-page business site to a full web platform, our web development service builds sites that load fast, rank well and turn visitors into enquiries. Every site is mobile-first and responsive, has SEO and speed optimisation built in, and runs on an easy-to-edit CMS with training for your team. Most business websites launch in around 4–6 weeks.
Website redesign — without losing your Google rankings
A redesign shouldn't mean starting over in search results. We audit your current site, keep what works, rebuild the rest and redirect your old URLs to the new pages so you keep the traffic you've already earned.
Mobile app and web app development
Our app development team builds dashboards, customer portals, booking apps, SaaS products and AI-powered tools. We usually build cross-platform with Flutter or React Native — one codebase that runs natively on both Android and iOS — which is faster and more affordable than two separate apps. We also prepare your store listings and handle submission to Google Play and the Apple App Store, with developer accounts opened in your name so you own the app.
E-commerce stores
If your online store is losing sales at checkout, our e-commerce web solution rebuilds the experience around fast browsing and a one-page checkout, with cards, PayPal and e-wallets, shipping and taxes configured and tested with real orders. Read more about why this matters in Designing for Sales.
Getting found after launch
A great website still needs visitors. Our SEO management and Google Ads services bring the right people to your new site, and our social media marketing keeps them coming back.
Our process: from problem to launch
- Audit and discovery — we review your current website or app, your goals and your customers, and list every issue we find.
- Plan and prototype — a sitemap or clickable app prototype, so you can see the flow before anything is built.
- Design approval — mockups of the key pages or screens for you to review and revise.
- Build in stages — development with regular demos, so you see progress as it happens.
- Test on real devices — cross-browser and phone testing, speed checks and end-to-end tests of forms, payments and logins.
- Launch and support — go-live on your domain or the app stores, training for your team and post-launch support.
A website or app is never really “finished”. The businesses that grow fastest treat it as a tool they keep improving — fixing small issues early instead of waiting for a costly rebuild.
Fix, redesign or rebuild — which do you need?
- Fix — the design still works, but specific things are broken or slow. Fastest and most affordable.
- Redesign — the content and structure are sound, but it looks dated or doesn't work well on phones.
- Rebuild — the platform can't do what your business needs anymore, or every fix creates two new problems.
Not sure which applies to you? That's exactly what our audit is for. You can also browse our recent projects to see the kind of work we do, or compare packages on our pricing page.
Frequently asked questions
Do you work with clients outside your home country?
Yes. We work remotely with businesses worldwide — discovery calls, design reviews and demos all happen online, and we schedule them around your time zone.
Can you fix a website that another company built?
Yes. We regularly take over websites and apps built by other developers. We start with an audit so we understand how it was built before changing anything.
Will I lose my Google rankings if I redesign my website?
Not if it's done properly. We keep your existing pages and content where they perform well and set up redirects from old URLs to the new ones, so search engines and visitors land in the right place.
Do you build apps for both Android and iOS?
Yes. We usually build one cross-platform app that runs natively on both, and we handle submission to Google Play and the Apple App Store.
How long does a project take?
Most business websites launch in around 4–6 weeks, and a focused app MVP usually takes 6–12 weeks. Small fixes are usually much quicker. We agree the timeline in writing before work starts.
Who owns the website or app when it's done?
You do. Once the project is paid in full, the website, source code and app store accounts belong to your business.
Let's fix it together
If your website or app is holding your business back, you don't have to figure it out alone. Wherever your business is based, tell us what's going on and our team will review it and come back with a clear plan and a tailored quote within 24 hours. Start a project or contact us today.
